Key Takeaways
- Microsoft Dynamics CRM is the legacy enterprise and mid-market CRM that preceded Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Marketing apps).
- CRM 2016 (December 2015) is the last release branded Microsoft Dynamics CRM. Extended support ended January 2026 for most components.
- BizzContacts maintains 7,800+ verified Dynamics CRM records with 99% accuracy and 97.3% inbox deliverability.
- Financial services, insurance, and manufacturing together account for ~50% of customers.
- Mid-enterprise customers (1,000-10,000 employees) form ~50% of the install base.
- The Director of CRM and Director of Business Applications are uniquely Dynamics CRM-aware titles.
- xRM (extended CRM) customization platform was the defining differentiator for non-traditional CRM use cases.
- Peak migration window: CRM 2016 extended support deadline (January 2026).
Dynamics CRM Install Base by the Numbers
Quotable statistics on the Dynamics CRM install base, sourced from Microsoft Dynamics disclosures, Microsoft Partner case studies, and BizzContacts proprietary verification.
What Is the Microsoft Dynamics CRM Customers List?
The Microsoft Dynamics CRM customers list is a verified, regularly refreshed database of enterprises and mid-market companies (typically 200-50,000+ employees) running Dynamics CRM 4.0, CRM 2011, CRM 2013, CRM 2015, or CRM 2016 in production (plus mid-migration Dynamics 365 Customer Engagement customers), with named CIO, VP Sales, VP Customer Service, Director of CRM, Director of Business Applications, and customer-facing leadership at each account. Every record on the BizzContacts Dynamics CRM list is tagged with the specific CRM version in production, deployment model (on-premises, Internet-Facing Deployment IFD, hybrid, mid-migration to D365), CRM module focus (Sales, Customer Service, Marketing, Field Service for newer versions, xRM custom applications), company firmographics, industry mix, employee count, Microsoft Partner (SI/VAR) relationship, xRM development depth (custom entities, plugins, JavaScript customizations), and ERP integration (Dynamics AX, Dynamics NAV, SAP, Oracle).
The list feeds outbound prospecting for Microsoft Dynamics 365 Customer Engagement migration services and Microsoft Partners (Avanade, HSO, KPMG, PowerObjects/HCL, Hitachi Solutions, Sonoma Partners), third-party CRM migration platforms, competing modern cloud CRM alternatives (Salesforce Sales Cloud + Service Cloud, HubSpot Sales Hub + Service Hub, Oracle CX Cloud, SAP Service Cloud, SugarCRM), modern sales engagement and CPQ for the Microsoft ecosystem (DealHub, Conga, PROS, Apttus/Conga, ePROMIS, CloudSense), modern customer service and contact center platforms (Zendesk, Freshdesk, Genesys, Five9, NICE CXone), modern marketing automation alternatives (Marketo, Pardot, HubSpot Marketing Hub, Iterable), modern field service platforms (ServiceMax, ServiceTitan, Salesforce Field Service), and competing enterprise CRM platforms targeting Dynamics CRM displacement. Records ship with company firmographics, named decision-makers, and audit-trail metadata.
Sample Microsoft Dynamics CRM Decision-Maker Contacts
A scrolling preview of the kinds of decision-makers on the Microsoft Dynamics CRM customers list, the IT, data, and line-of-business leaders at companies running Microsoft Dynamics CRM.
Illustrative preview records with masked emails, not real individuals. Every delivered Microsoft Dynamics CRM record is corporate-directory verified and ships unmasked.
What Companies are Using Microsoft Dynamics CRM?
List of Companies That Use Microsoft Dynamics CRM:
Why a Dynamics CRM Customer List Matters in 2026
The Dynamics CRM 2016 extended support deadline (January 2026 for most CRM components) and the broader Microsoft Dynamics 365 Customer Engagement cloud migration push create an active forcing function on Dynamics CRM customers in 2026. Customers face a binary decision: migrate to Microsoft Dynamics 365 Customer Engagement cloud apps (the Microsoft-preferred path), migrate to competing modern cloud CRM (Salesforce, HubSpot, Oracle, SAP), or operate on unsupported CRM 2016 with accumulating security and integration risk.
Dynamics CRM bundled coverage is exceptional for legacy enterprise CRM with deep customization via xRM, broad ISV ecosystem, Microsoft ecosystem integration, and on-premises deployment flexibility. Depth gaps where specialist vendors regularly win include modern cloud-native CRM with embedded AI, modern sales engagement and CPQ, modern customer service and omnichannel contact center, modern marketing automation, modern field service with mobile depth, modern customer 360, and competing modern cloud CRM targeting Dynamics CRM displacement rather than D365 migration.
BizzContacts isolates the Dynamics CRM install base as a separately filterable cohort so vendors can run focused outbound into enterprise CIOs, VPs Sales, VPs Customer Service, Directors of CRM, and Directors of Business Applications facing the CRM 2016 end-of-support inflection point.
Enterprises Running Microsoft Dynamics CRM
Dynamics CRM concentrates in enterprises and mid-market companies (200-50,000+ employees) across financial services and banking, insurance, manufacturing (mid-enterprise and enterprise), distribution and wholesale, government and public sector, healthcare (payer, provider, pharma), professional services and consulting, telecommunications, energy and utilities, education (higher education and K-12 districts), automotive (OEM and dealer networks), aerospace and defense, real estate and property services, retail (mid-enterprise chains), media and publishing, hospitality (mid-enterprise hotel chains and travel), and other Microsoft-ecosystem enterprise industries. The platform's xRM customization flexibility (allowing CRM to act as a generic application development platform), deep Microsoft ecosystem integration (Outlook, SharePoint, SQL Server, Active Directory, SSRS reporting), on-premises deployment capability (important for regulated industries), and the dense Microsoft Partner network distinguish it from cloud-only CRM alternatives.
Customer skew is mid-enterprise and enterprise (1,000-10,000 employees, approximately 48% of customer count) with strong presence at upper mid-market (500-999 employees) and meaningful presence at lower-enterprise (10,000-25,000 employees) and global enterprise (25,000+ employees). Dynamics CRM is rarely used below 200 employees, where Microsoft historically positioned Dynamics CRM Online (small business tier) and now Dynamics 365 Customer Engagement cloud apps with simpler implementations.
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Dynamics CRM Adoption by Industry
Dynamics CRM concentrates in enterprise and mid-market industries with strong Microsoft ecosystem affinity and complex CRM customization needs.
A visual read of the adoption table above — longer bars mark the industries with the highest share of companies running Microsoft Dynamics CRM.
Financial services and insurance together account for approximately 32% of Dynamics CRM customer count, the densest verticals globally driven by Microsoft ecosystem affinity and xRM customization flexibility for complex FS/insurance workflows.
Manufacturing and distribution are exceptionally strong Dynamics CRM verticals because of integration with Microsoft Dynamics AX and NAV ERPs, providing unified Microsoft Dynamics customer relationship and operations management.
Higher education (universities, colleges) and K-12 districts disproportionately adopt Dynamics CRM for student recruitment (CRM-as-marketing) and alumni relations (CRM-as-engagement) with the dense Microsoft education Partner network.
Healthcare payer and provider adoption is strong for member services, HCP engagement, and patient services with xRM-extended Dynamics CRM as the foundation for healthcare-specific applications.
Government and public sector adoption is strong for citizen services and case management, particularly at state and municipal levels where Microsoft ecosystem alignment is preferred.
Dynamics CRM Adoption by Country
Dynamics CRM is a global enterprise CRM with strong North American, European, and growing APAC presence reflecting Microsoft's global Partner network.
The United States accounts for approximately 41% of Dynamics CRM customer count, the largest single market.
Europe collectively (UK + Germany + France + Netherlands + Sweden + other EU) accounts for approximately 32% of customers reflecting the dense European Microsoft Partner network.
Australia is unusually strong at ~5% of customers driven by Australian government, financial services, and mining adoption.
Compared to Salesforce, Dynamics CRM has stronger non-US European and Australian concentration, reflecting Microsoft ecosystem preference in those markets.
Companies Using Microsoft Dynamics CRM by Country and Continent
A country-by-country read on where Microsoft Dynamics CRM adoption clusters, cross-checked against public technology-usage datasets and BizzContacts verification. Numbers are directional estimates; the USA, UK, Canada, and Australia lead the list as our core outbound markets.
Microsoft Dynamics CRM Users by Country
Microsoft Dynamics CRM Users by Continent
Country figures cover companies with an identifiable Microsoft Dynamics CRM deployment and do not sum to the continent totals, which also fold in smaller markets not listed individually. Ask us for a country- or region-scoped Microsoft Dynamics CRM segment and we will build and verify it within 2 to 3 business days.
Dynamics CRM Customers by US State
Dynamics CRM US deployments concentrate in states with dense Microsoft ecosystem enterprises and Microsoft Partner networks.
Ohio hosts an unusually dense Dynamics CRM customer cluster (American Greetings, Cooper Tire, BMW Financial Services in Hilliard, OhioHealth) reflecting the strong Ohio Microsoft Partner network.
Milwaukee Wisconsin and the broader Industrial Midwest hosts strong manufacturing and insurance Dynamics CRM cohort.
Washington state hosts Microsoft's Redmond HQ and the densest local Microsoft ecosystem Dynamics CRM customer concentration.
Virginia hosts federal contractor and Northrop Grumman Dynamics CRM presence in the DC Beltway corridor.
Microsoft Dynamics CRM Users by U.S. State
Where Microsoft Dynamics CRM adoption concentrates inside the United States, ordered by install-base density and cross-checked against public technology-usage datasets. Directional BizzContacts estimates.
These state counts are directional and cover identifiable Microsoft Dynamics CRM deployments only. We can scope a Microsoft Dynamics CRM segment to any state or metro and verify it within 2 to 3 business days.
Dynamics CRM Customer Size Distribution
Dynamics CRM concentrates in mid-enterprise and enterprise with strongest density in 1,000-10,000 employee range.
A visual read of the size-distribution table above — longer bars mark the company-size bands with the highest share of companies running Microsoft Dynamics CRM.
Mid-enterprise customers (1,000-10,000 employees) form the densest Dynamics CRM cohort (~50%) and the highest-velocity outbound segment. Below 200 employees, Dynamics CRM Online (and now Dynamics 365 Sales Professional) historically served. Above 50,000 employees, Dynamics CRM serves strategic global Microsoft accounts often integrated with Dynamics AX (now D365 F&SCM).
Decision-Makers at Dynamics CRM Customer Accounts
Dynamics CRM buying decisions cluster around CIO, VP Sales, VP Customer Service, Director of CRM, and customer-facing technology leadership.
The Director of CRM and Director of Business Applications are uniquely Dynamics CRM-aware titles. CIO and VP IT for strategic positioning. VP Sales and VP Customer Service for module-specific business pitches. Dynamics CRM Solution Architect and Functional Lead for technical xRM customization pitches. Director of Business Transformation for D365 cloud migration pitches specifically.
Reach these Microsoft Dynamics CRM decision-makers this week.
Verified Microsoft Dynamics CRM customer contacts with named CIO, ERP Manager, CFO, and procurement titles. 97.4% inbox deliverability.
Technology Ecosystem Around Dynamics CRM Customers
Dynamics CRM customers run a predictable adjacent stack of Microsoft ecosystem products, ISV add-ons, and enterprise integration tools.
Dynamics CRM vs Dynamics 365 vs Salesforce vs HubSpot vs Oracle CX
Dynamics CRM and the four largest competing or migration-target CRM platforms compared by buyer focus and BizzContacts coverage.
Dynamics CRM targets legacy on-premises enterprise CRM with deep xRM customization and Microsoft ecosystem. Dynamics 365 is the Microsoft cloud successor. Salesforce wins on cloud-first innovation. HubSpot wins on SMB to mid-market unified suite. Oracle CX wins on Oracle-anchored enterprise.
Why Outbound Teams Use the Dynamics CRM Customers List
Sell into enterprise CIOs, VPs Sales, VPs Customer Service facing CRM 2016 end-of-support
CRM 2016 extended support ended January 2026 - peak buying window.
Pitch Microsoft Dynamics 365 Customer Engagement migration services
Avanade, HSO, KPMG, PowerObjects, Hitachi Solutions target Dynamics CRM customers.
Position competing modern cloud CRM
Salesforce, HubSpot, Oracle CX, SAP Service Cloud target Dynamics CRM customers.
Run xRM custom application migration campaigns
Modern low-code platforms target Dynamics CRM customers with xRM custom applications.
Pitch modern sales engagement, CPQ, and customer service alternatives
DealHub, Conga, Outreach, Salesloft, Zendesk, Genesys target Dynamics CRM customers.
Event marketing for Microsoft Business Applications Summit and Microsoft Ignite
Drive event engagement around Microsoft Business Applications and D365 announcements.
Which Businesses Can Use the Dynamics CRM Customers List
Dynamics CRM sits at the centre of enterprise customer relationship management, sales operations, customer service, marketing, and xRM custom applications at thousands of legacy CRM customers facing the January 2026 extended-support deadline. The buyers below are the most common purchasers of the BizzContacts Dynamics CRM customers list.
Microsoft Dynamics 365 Customer Engagement migration SI partners
Avanade, HSO, KPMG, PowerObjects/HCL, Hitachi Solutions, Sonoma Partners, Tribridge target Dynamics CRM customers for D365 Customer Engagement migration services.
Use case: CRM-to-D365 Customer Engagement migration, xRM custom application migration to Power Apps, data migration, customization re-platforming.
Competing modern cloud CRM platforms
Salesforce Sales Cloud + Service Cloud, HubSpot Sales Hub + Service Hub + Marketing Hub, Oracle CX Cloud, SAP Service Cloud, SugarCRM use the list for Dynamics CRM displacement to non-Microsoft CRM.
Use case: Cloud CRM displacement, modern UX, cloud-first innovation, AppExchange ecosystem.
Modern low-code platforms for xRM custom applications
Microsoft Power Platform (Power Apps, Power Automate, Dataverse), Salesforce Lightning Platform, ServiceNow App Engine target Dynamics CRM customers with xRM custom applications.
Use case: Modern low-code application development, xRM modernization, Dataverse migration, citizen developer enablement.
Modern sales engagement and CPQ
Outreach, Salesloft, DealHub, Conga (Apttus), PROS, CloudSense target Dynamics CRM Sales customers needing modern sales engagement and CPQ.
Use case: Modern sales engagement sequences, CPQ for complex deals, deal management, sales analytics.
Modern customer service and contact center
Zendesk, Freshdesk, Salesforce Service Cloud, Genesys Cloud, Five9, NICE CXone target Dynamics CRM Customer Service customers.
Use case: Modern omnichannel customer service, CCaaS, contact center AI, modern case management.
Modern marketing automation
Marketo, Salesforce Pardot, HubSpot Marketing Hub, Iterable target Dynamics CRM Marketing customers.
Use case: Modern marketing automation, account-based marketing, marketing attribution, email deliverability.
Modern field service platforms
Salesforce Field Service, ServiceMax, ServiceTitan, FieldEdge target Dynamics CRM Field Service customers.
Use case: Modern field service management, mobile field workforce, dispatch optimization, customer self-service scheduling.
Customer 360 and CDP platforms
Twilio Segment, Treasure Data, mParticle, Adobe Real-Time CDP target Dynamics CRM customers extending to customer 360 platforms.
Use case: Real-time customer 360, CDP-anchored activation, identity resolution, omnichannel customer data.
If your product or service touches legacy enterprise CRM migration, cloud CRM, modern low-code application development, sales engagement, CPQ, customer service, marketing automation, field service, or customer 360 at a Dynamics CRM-running organisation facing the 2026 extended-support deadline, the BizzContacts Dynamics CRM list is the most direct path to qualified CIO, VP Sales, VP Customer Service, and Director of CRM decision-makers.
Why Businesses Purchase the Dynamics CRM Email List
Legacy enterprise CRM transformation title precision
CIO, VP Sales, VP Customer Service, Director of CRM at enterprise Dynamics CRM accounts.
CRM version filtering
Filter by CRM 4.0, CRM 2011, CRM 2013, CRM 2015, CRM 2016, mid-migration to D365 Customer Engagement.
Industry filtering
Filter by FS, insurance, manufacturing, distribution, government, healthcare, higher ed, A&D, telecom, utilities, automotive, retail, hospitality.
Employee count filtering
Filter by 200-499, 500-999, 1,000-4,999, 5,000-9,999, 10,000-24,999, 25,000-49,999, 50,000+ to align with ICP.
ERP integration cross-reference
Filter for customers running Dynamics CRM + Dynamics AX, Dynamics CRM + Dynamics NAV, Dynamics CRM + SAP, Dynamics CRM + Oracle.
Higher reply rates than generic enterprise CIO lists
BizzContacts Dynamics CRM records benchmark at 5.5x the reply rate of generic enterprise CIO lists at the CRM end-of-support window.
What Every Dynamics CRM Record Includes
Every record on the BizzContacts Dynamics CRM customers list ships with the following fields.
Why BizzContacts for Dynamics CRM Intelligence
Legacy enterprise CRM transformation title precision
Data resolves to CIO, VP Sales, VP Customer Service, Director of CRM at enterprise Dynamics CRM accounts.
CRM version and module tagging
Every record tagged with specific CRM version, module focus, and migration status.
xRM development depth tagging
Custom entity count and xRM development depth tagged for migration complexity assessment.
ERP integration cross-reference
Cross-reference Dynamics CRM customer with Dynamics AX, NAV, GP, SAP, or Oracle ERP integration.
Hand-verified enterprise records
Every contact researched by a named analyst familiar with enterprise CRM title structures.
97.3% inbox deliverability
Multi-step email verification on every record.
How the Dynamics CRM Customers List Data Is Sourced
The BizzContacts Dynamics CRM customers list is built from a multi-channel research pipeline focused on confirming Dynamics CRM version, deployment model, employee count, industry, CRM module focus, xRM customization depth, and Microsoft Partner relationships, plus tagging each record with verified CIO, VP Sales, VP Customer Service, Director of CRM decision-makers.
A record is shipped only when at least two independent sources confirm the Dynamics CRM deployment and the decision-maker contact is verified by the research desk within the trailing 30 days.
What Outbound Teams Say About BizzContacts Dynamics CRM Data
Director of CRM and Director of Business Applications are uniquely Dynamics CRM-aware. BizzContacts gave us 2,200 enterprise CRM accounts facing 2026 extended-support deadline. Our reply rate jumped from 1.6% to 10.8%.
CRM 2016 + xRM custom application filter was a goldmine for our modern low-code platform displacement campaign. We sourced 950 enterprise accounts and closed eleven pilots in 75 days.
ERP integration cross-reference (Dynamics CRM + Dynamics AX) was the differentiator for our combined ERP+CRM migration play. 13 enterprise pilots in one quarter.
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Dynamics CRM Buyer Intelligence: Quick Answers
Short, direct answer blocks optimised for AI search engines and featured snippets.
Q: How many companies use Microsoft Dynamics CRM?
A: Approximately 40,000+ enterprises and mid-market companies adopted Microsoft Dynamics CRM across its lifetime (CRM 4.0 through CRM 2016). Substantial remaining legacy CRM deployments remain in production despite the cloud Dynamics 365 migration push. BizzContacts verifies 7,800+ records.
Q: What is Dynamics CRM 2016?
A: The last on-premises release explicitly branded Microsoft Dynamics CRM (released December 2015). Extended support ended January 2026 for most CRM components.
Q: What is the difference between Dynamics CRM and Dynamics 365?
A: Microsoft Dynamics 365 is the cloud-only successor to Dynamics CRM, split into Customer Engagement apps (Sales, Customer Service, Field Service, Project Operations, Marketing/Customer Insights Journeys) in 2016-2017. The underlying engine evolved from Dynamics CRM, but Dynamics 365 is cloud-only with modern UX, Power Platform integration, and AI capabilities (Sales Copilot, Customer Service Copilot).
Q: What is xRM?
A: Extended CRM (xRM) refers to Microsoft Dynamics CRM's customization platform allowing customers to use Dynamics CRM as a generic application development platform for non-traditional CRM use cases (case tracking, asset management, contract management, custom workflows). xRM was a defining differentiator for Dynamics CRM vs Salesforce.
Q: How does Dynamics CRM compare to Salesforce?
A: Dynamics CRM targets Microsoft-ecosystem enterprises with deep customization via xRM and on-premises capability. Salesforce targets cloud-first enterprises with broader AppExchange ecosystem. Dynamics CRM wins on Microsoft ecosystem integration and on-premises flexibility; Salesforce wins on cloud-first innovation and ecosystem scale.
Q: How does Dynamics CRM compare to Oracle Siebel?
A: Both are legacy enterprise CRM platforms. Dynamics CRM is more accessible and customizable via xRM. Oracle Siebel has deeper enterprise complexity. Both are facing migration pressure to cloud-first alternatives.
Q: Who owns Dynamics CRM?
A: Microsoft Corporation. Microsoft developed Dynamics CRM internally starting with CRM 1.0 (released 2003). Renamed cloud successor to Dynamics 365 in 2016.
Q: What industries use Dynamics CRM most?
A: Financial services and banking, insurance (carriers and brokers), manufacturing (mid-enterprise and enterprise), distribution and wholesale, government and public sector, healthcare (payer, provider, pharma), professional services and consulting, telecommunications, energy and utilities, higher education and K-12 districts, automotive (OEM and dealer networks), aerospace and defense, real estate and property services, retail (mid-enterprise chains), hospitality (hotel chains and travel).
Q: Where is the largest Dynamics CRM install base?
A: United States accounts for ~41% of customers. Europe collectively ~32%. Australia, Canada, India round out global presence.
Q: How accurate is the BizzContacts Dynamics CRM list?
A: 99% record-accuracy SLA, 97.3% inbox deliverability, 30-day replacement guarantee.
Q: Can I filter by CRM version?
A: Yes, by CRM 4.0, CRM 2011, CRM 2013, CRM 2015, CRM 2016, mid-migration to D365 Customer Engagement.
Q: Can I filter by CRM module focus?
A: Yes, by Sales, Customer Service, Marketing, Field Service, xRM custom applications.
Q: Can I filter by Microsoft Partner?
A: Yes, by Avanade, HSO, KPMG, PowerObjects/HCL, Hitachi Solutions, Sonoma Partners, and other Microsoft Partners where publicly disclosed.
Q: How often is the list refreshed?
A: Weekly re-verification, 30-day decision-maker validation cycle.
People Also Ask About Dynamics CRM Customers
Dynamics CRM Customers List FAQs
Every Technology Users Database Inside BizzContacts
Browse every install-base and technographic database BizzContacts maintains. Every link below points to a live BizzContacts landing page with verified customer records, decision-maker contacts, and buyer-center intel for that platform, updated on a continuous verification cycle.
139 technology users databases covered. Every entry links to a verified install-base landing page with buyer contacts.